Terms and Condition


Purpose and Scope of Terms:

The purpose of these terms and conditions (“Terms”) is to set forth the rules, policies, and procedures governing the access to and use of the website https://tentcityayodhya.online/ and any related mobile applications (collectively the “Website”) owned and operated by Aksharyatra Limited and its affiliates and subsidiaries (collectively, “Aksharyatra”, “we”, “us”, or “our”) and the hotels, resorts and properties managed by Aksharyatra.

These Terms constitute a legal agreement between you, the user of the Website (“you” or “your”) and Aksharyatra. By accepting the Terms and Conditions, and thus by accessing or using the Website you will be entering into a binding agreement with the Company. You acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms apply to your use of all content, services, merchandise, and functionality offered on the Website.


“Aksharyatra” means Aksharyatra Limited, its hotels, resorts and properties, its affiliates, directors, subsidiaries, agents, licensors, managers, and employees.

Website” means the website located at https://tentcityayodhya.online/ and any associated Aksharyatra mobile applications, including all content and services offered.

“Terms” means these terms and conditions governing the access to and use of the Website.

“You” or “Your” refers to the user of the Website.

Terms of Use:

The Website allows you to access the reservation services for hotels, resorts, and other hospitality accommodations owned or managed by Aksharyatra Limited or its affiliates (collectively “Aksharyatra”).

The Website also provides marketing and promotional information about products, services and activities offered by Aksharyatra.

The Website and its content are made available for your personal, non-commercial use only. The Website should not be used for any unlawful, immoral or illegal purposes.

Aksharyatra reserves the right to deny access to the Website to any user who violates these Terms, the Privacy Policy, the Cookies Policy, or for any other reason in Aksharyatra’s sole discretion.

You must not engage in any conduct that would damage, impair or interfere with the operation or security of the Website, the system hosting the Website, or any of Aksharyatra’s computer systems.

You must be of sufficient legal age and capacity to make reservations or purchases through the Website. If you are a minor, you may only use the Website and services with the permission of your parent or guardian.

Intellectual Property and User Content

The Website, including its content and materials such as logo/s, text, graphics, images, photos, data and software, is the intellectual property of Aksharyatra and/or its licensors, protected by copyright and other intellectual property laws. Your use of the Website does not grant you any ownership or other rights over this intellectual property. You may only access and use the Website for personal and non-commercial purposes as authorized by Aksharyatra.

You must not print, copy, republish, reverse-engineer, decompile, disassemble or modify the Website or any of its content except as explicitly allowed under applicable copyright laws. Doing so is a violation of these Terms.

If you provide any feedback, suggestions or ideas to Aksharyatra about improving the Website or Aksharyatra’s services (“User Content”), you agree that Aksharyatra retains full ownership of your User Content and you irrevocably assign all rights in it to Aksharyatra. Aksharyatra may use such User Content without restriction or payment to you.

By submitting User Content, you represent you have the right to license it to Aksharyatra for any purpose without restriction. Aksharyatra is not liable or responsible for any loss, damage, or claim related to its use of any User Content you submit.

Reservations & Payment Policy:

Reservation Requirements and Process

By using the Website to make a reservation at a Aksharyatra property, you agree to be bound by all applicable terms, conditions, and policies of that property. You authorize Aksharyatra to use your personal and payment information provided to complete the reservation.

There may be errors or inaccuracies in rates, availability, or other information displayed on the Website regarding Aksharyatra properties. Aksharyatra is not liable for such errors and reserves the right to make changes, corrections, cancellations, or improvements to reservations.

You may only make reservations for yourself and your guests, up to 9 rooms. Reselling or marketing Aksharyatra reservations to third parties is strictly prohibited.

Properties reserve the right to refuse check-in if IDs do not match the reservation or are not provided. The guests must carry original copies of their proofs of identification (Aadhaar Card for Indian guests and Passport, Visa and OCI for foreign guests) at the time of check-in at the resort.

Payment Terms and Methods

You are liable for all charges from your stay including room, food and beverage, spa services, taxes, fees and any damages or losses incurred by you or your guests. All charges must be paid in full upon check-out.

Aksharyatra accepts major credit cards. Card issuer fees for foreign transactions may apply. Additional foreign exchange fees may also apply for non-local currency charges.

If you check out without full payment, you expressly authorise Aksharyatra to charge all outstanding amounts to any card on file from your reservation or stay.

Credit/Debit Card Details

Valid credit or debit card details, including card type, number, expiration date and full name, are required to guarantee reservations or prepay for bookings on the Aksharyatra Website. Providing your card information authorizes Aksharyatra to charge your card for the full amount of reservation charges, on-property purchases, damages/losses incurred during your stay, cancellation fees, or no-shows per Aksharyatra’s policies.

While Aksharyatra takes reasonable precautions to protect your card data, Aksharyatra is not liable for any unauthorized access, hacking, viruses or malicious actions resulting in the disclosure of your card details or related damages. You agree not to hold Aksharyatra responsible for any card information leakage beyond its reasonable control. To reiterate, the user/ guest has the sole responsibility in the aforementioned circumstances.

Cancellation and Refund Policies

Cancellation policies, including any required notice period, may vary based on the rate, dates, property policies, and other factors. The cancellation policy for your reservation will be provided upon booking.

As a general policy, cancellations within 24 hours of scheduled arrival or no-shows are subject to 100% of the reservation amount as a cancellation charge to the card on file.

Terms & Conditions

Aksharyatra Property Policies

By making a reservation at any Aksharyatra Property, you agree to comply with all rules, regulations, disclaimers, liability waivers, and policies prescribed by that property. This includes following all reasonable directions and instructions from hotel staff and applicable local laws.

You must adhere to Aksharyatra Properties’ policies for using facilities like pools, gyms, spas etc. Use of these amenities is at your own risk. To the extent permitted by law, Aksharyatra is not liable for any injury, loss or damage arising from your use.

For security, safety and housekeeping purposes, hotel staff may enter rooms at least once daily even if the “do not disturb” sign is displayed.

Non-compliance constitutes a policy breach and may result in actions like cancellation of stay or reservations, fees, or being asked to leave the property.

Privacy Policy

Aksharyatra respects the privacy of users of our Website. How we collect, use, share, and protect personal data provided to us online is set out in our Privacy Policy https://tentcityayodhya.online/privacy-policy/. By accessing or using this Website, you agree to the terms of our Privacy Policy.

As part of the services we provide, you agree to receive promotional emails, messages, calls and postal mail from Aksharyatra containing marketing information, offers, and specials we think may interest you. You can opt out of receiving further direct marketing communications at any time by following the unsubscribe instructions contained in the messages or emailing us at info@tentcityayodhya.online.


The Website, its content/materials, and the goods/services offered by Aksharyatra are provided on an “as is” and “as available” basis without warranties of any kind. Aksharyatra expressly disclaims any implied warranties including of title, merchantability, fitness for purpose, accuracy and non-infringement.

Use of this Website is at your own risk. Aksharyatra does not warrant that access will be uninterrupted, timely, secure or error-free.

The information provided on the Website is for general informational purposes only and does not constitute professional advice or a binding commitment by Aksharyatra. Individual features of Aksharyatra properties depicted may be subject to change without notice.

Aksharyatra Limited uses 3D visualization of images and videos. Actual properties/sites may differ from this creative content. Aksharyatra Limited is not responsible for any variations between the 3D visualizations presented and the actual properties or sites.

Guest Disclaimer

  • Aksharyatra Limited reserves the right of admission.
  • All disputes are subject to the Ahmedabad Jurisdiction.
  • Visitors are not permitted in the guestrooms after 8 pm without registration.
  • Aksharyatra Limited, its servants or agents, accept no responsibility for loss or damage of any nature, including as a result of any negligible omission, to property belonging to guests, whether placed in a guestroom safe or not or in the form of any physical injuries suffered by the guest.
  • The guest acknowledges that they will be held responsible for any loss or damage to hotel property caused by them, their friends, or any person for whom they are responsible.
  • Guests are requested to observe the Government of India’s rules and regulations enforced from time to time concerning registration, alcoholic drinks, and firearms.
  • The guest takes full responsibility for any food safety issues related to the food products received from the hotel upon their request.
  • that the Management of the hotel has advised them about the Immediate Consumption of food and the relevant conducive storage aspects.
  • The guest agrees that outside food and drink are not allowed on Aksharyatra’s premises.
  • The guest hereby declares that all information provided is accurate. They understand that the use of the gymnasium/swimming pool/wet areas is undertaken at their own risk and with the guidelines mentioned.
  • The guest hereby absolutely and irrevocably releases the management of Aksharyatra Limited and associated companies and its employees from any claim, liability, or incident, including injuries, loss of articles, or outcomes that may occur as a result of their engagement in using the facility.
  • The guest agrees to abide by all the rules and regulations of the facility.
  • The guest hereby agrees to personally be held responsible for any and all charges incurred during their stay.
  • The guest agrees to settle their account in full on demand.
  • A penalty of INR 5,000 plus taxes will be levied in case of any violation within the property.
  • The guest authorizes the hotel to settle charges incurred during their stay to the credit card presented at check-in. Please note that PAN (Permanent Account Number) will be required if the total bill amount exceeds INR 50,000 and is paid in cash as per notification from the Government of India.
  • The guest confirms that they have read and agree to the use of their personal information per the Global Privacy Policy available at https://tentcityayodhya.online/

Limitation of Liability

To the maximum extent permitted by law, Aksharyatra shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected to the access, use or performance of the Website and your use of the information contained herein.

Notwithstanding anything to the contrary, Aksharyatra’s total cumulative liability arising under or concerning these Terms, whether arising under contract, equity, tort, negligence, strict liability statute or otherwise, shall not exceed the total amount paid by you to Aksharyatra for using the Website, if any.

You waive any right to bring claims more than 2 days after the initial occurrence of the event giving rise to the claim.


You agree to defend, indemnify and hold harmless Aksharyatra, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents and representatives from any liability, losses, claims, disputes, demands, damages, costs and expenses (including legal fees) arising from or related to your breach of these Terms, use of this Website, or violation of any applicable laws or third party rights.

Consequences of Non-Compliance

If you fail to comply with these Terms, without prior notice and any liability to you or any other person, Aksharyatra has the right to take any or all of the following actions without liability to you or any third party:

  • Cancel, modify or restrict your reservations, transactions or access to the Website
  • Suspend or terminate your access to all or any portion of the Website
  • Issue a warning to you
  • Take appropriate legal action against you
  • Disclose information about the non-compliance to law enforcement or other authorities at Aksharyatra’s sole discretion

This is not an exhaustive list. Aksharyatra reserves the absolute right to take any other action it deems appropriate in response to a Terms violation.

Governing Law

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, including their formation, interpretation, breach, termination, or validity thereof, the parties shall seek to resolve such matters amicably through negotiation.

If the parties are unable to reach an amicable resolution within a reasonable period, any unresolved dispute shall be finally settled by binding arbitration under the UNCITRAL Arbitration Rules. The seat of arbitration shall be in Ahmedabad, India.

Changes to Terms

Aksharyatra may amend these Terms without notice. Continued use of this Website after changes signifies acceptance of the revised Terms. If you do not agree, stop using this Website.

General Provisions

Aksharyatra’s failure to enforce rights does not waive its ability to enforce them later. If any portion of these Terms is invalid, the remainder continues in effect. The English version controls translations. If you have any queries or concerns about the Website, please contact us on +919588482823